Summary Notice: This is a condensed version of our privacy policy highlighting key points. For comprehensive legal details and specific provisions, please contact us directly at [email protected].

Neural Omega is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and safeguard your information in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

1. Information We Collect

When you use Neural Omega, we may collect the following types of information:

• Personal Information: Name, email, institution, and other details you provide when contacting us or registering for services.
• Usage Data: Information about how you interact with our platform for essential functionality and security purposes.
• Technical Data: Device type, operating system, browser, IP address, and connection details necessary for service provision.

2. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract Performance: To provide our services and fulfil our contractual obligations.
• Legal Obligation: To comply with applicable laws and regulations.
• Legitimate Interests: For improving our services, security, and fraud prevention.

3. How We Use Your Information

The information we collect is used for:

• Providing and maintaining our services
• Ensuring platform security and integrity
• Responding to your enquiries and providing support
• Legal compliance and dispute resolution
• Essential service improvements based on technical requirements

4. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). When we do so, we ensure appropriate safeguards are in place through:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by the European Commission
• Data Processing Agreements with our service providers

Our primary data centres are located in the EU.

5. Cookies and Tracking Technologies

We use minimal, technically necessary cookies to ensure basic platform functionality:

• Essential Cookies Only: Required for core platform operation, security, and user authentication
• Session Management: To maintain your logged-in state and preferences during your visit

We do not use: Marketing cookies, analytical tracking cookies, advertising cookies, or any non-essential tracking technologies. You can manage cookie preferences through your browser settings.

6. Third-Party Data Processors

We work with carefully selected third-party service providers who may process your data:

• Cloud infrastructure providers (for hosting and data storage)
• Security services (for platform protection)
• Customer support tools (for service enquiries)

All processors are bound by Data Processing Agreements ensuring GDPR compliance. We do not use analytics services that track individual user behaviour.

7. Communications Policy

We do not send marketing communications or promotional materials. We will only contact you for:

• Essential service notifications
• Technical support and platform updates
• Response to your direct enquiries
• Legal or security-related matters

All communications are strictly service-related and necessary for platform operation.

8. Protection of Minors

Our services are not intended for users under 16 years of age. We do not knowingly collect data from minors. If you are under 16, please do not use our services or provide any personal information.

If we become aware that we have collected data from a minor, we will take steps to delete this information.

9. Data Security and Breach Notification

We implement robust security measures to protect your data, including:

• Encryption in transit and at rest
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

In case of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of discovery.

10. Your Rights

Under GDPR and other applicable laws, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict processing
• Data portability
• Withdraw consent (where applicable)
• Object to processing based on legitimate interests
• Lodge a complaint with a supervisory authority

To exercise these rights, please contact us at [email protected].

11. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be notified to you via email or platform notification. Continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

For any questions about this Privacy Policy or our data practices, contact us at: